Where are the products made?
Although we started out as a “handmade in our kitchen with love” kind of line, we can no longer do that! Our tiny team couldn’t keep up, and many US facilities have much stricter quality standards than we ever could! Today we formulate all of our products in our space in Brooklyn, NY, and then partner with small, organic manufacturers around the US to have them made.
Do you do animal testing?
No way! Never ever ever ever. We are certified cruelty-free by PETA.
Are the products vegan?
Everything except the organic beeswax lip balms is vegan.
Are you certified organic?
Yes! The majority of the line is USDA certified organic, with more coming soon. For more information, see the specific product pages.
When the hell will my products ship?
As soon as we make them. Just kidding! Sort of. We (along with our manufacturers) are constantly making fresh product. In house we are a team of six people trying to keep up with our orders. Please be patient with us. Typically we ship within one to two business days. Someday when we’re a massive MegaCorp, you’ll get it before you even order it.
How will I know that my products have shipped?
You will receive a confirmation email with your tracking number and ship date. If you didn’t get it, check your spam folder first then contact us and we’ll resend it to you: email@example.com
It’s been a week/month/century and nothing! What happened?
The longest we take to ship orders is seven days. Scouts honor. And that rarely happens. Rest assured if you are waiting then we are making your Cleanser/Toner/Cream as you read this. If it’s been longer, please contact us and we will solve the mystery and make it up to you. Promise.
How are orders shipped?
All orders go out via USPS Priority mail from our warehouse in Raleigh, NC or our office in Brooklyn, NY. Please contact us directly if you need to expedite your order or need us to use a specific carrier.
Where can I buy your products in person in the US?
What about internationally?
We ship internationally via our website, but please keep in mind that international shipping is very expensive ($25 to Canada and $50 everywhere else), and sometimes you may be charged customs. We have many, many international e-commerce retailers. Please utilize them! It will be faster, less expensive, AND more eco-friendly. You can check them out here.
What is the shelf life of your products?
Our products naturally last two years (we have undergone lab testing to confirm this), though we recommend using them within eight months. That’s what the little symbol on the back means that looks like this. (Don’t worry, we never knew that either.) We do not use any preservatives, they last because of the way they are formulated. Think of it as less ingredients = less spoiling. Someday all skincare will leave out the water and include essential oils and you’ll think this is normal.
My cream arrived frozen/melted. Is it ruined?
Not at all! If melted just throw it in the fridge or freezer (we recommend freezer). It will re-solidify and stay that way when you take it out. If frozen just give it a couple of hours to thaw.
What’s that weird pink cloud floating in my toner?
It’s the toner’s mommy! Also known as the “mother” in the apple cider vinegar. This is proof that the vinegar is unpasteurized, so it’s full of nutrient-rich bacteria that is magnificent for your skin. Over time it will continue to grow, preserving the toner and building up its quality. If it bugs you, pull it out and toss it. (Or you can make your own vinegar. No lie.) But beware it will come back! Like a non-threatening magical zombie that corrects your pH. Wait.
I got my products and I’m unhappy, I really don’t like you guys, and if you don’t do something to make me happy right now, I’m going to sue you.
Please don’t! We are doing our absolute best, and all we want is for you to be happy. In fact, we 100% guarantee our products and our service. That means if you are dissatisfied for any reason, we will figure out how to make it up to you, and we will make it super easy for you. By the end of this whole ordeal, we are going to be friends again, you’ll see.
What is your return policy?
Due to the small-batch, fresh nature of our products, we cannot accept returns of open products. We encourage you to try our Minis if you are new to the line. If you want to return unopened products, have an error in your order, or received damaged products, please contact us at firstname.lastname@example.org.